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Shipping & Delivery

How much does shipping cost?
We currently offer SingPost registered mail at S$3.80 and courier delivery for S$6.00.

Whilst every effort is made to ensure that the shipping charges displayed at check out are accurate, MyEcoBabe reserves the right to adjust shipping charges based on amounts which are charged by MyEcoBabe’s delivery service providers.

MyEcoBabe currently offers complimentary shipping for an order of more than S$120.

Does MyEcoBabe offer free shipping?
MyEcoBabe currently offer complimentary shipping for an order of more than S$120. MyEcoBabe reserves the right to amend or withdraw such offers of complimentary shipping at any time.

Can I change my shipping address once order has been dispatched?
Shipping addresses cannot be modified once an order has been dispatched. Therefore please ensure that you provide a suitable delivery address. Please note that MyEcoBabe is unable to deliver to post office boxes or freight forwarding addresses as all online orders must be signed for by the order recipient at the time of delivery.

A change in the shipping address of an order which has not been dispatched may result in increased or reduced shipping expenses. In cases where the revised shipping expenses are less than the original shipping expenses paid by you, MyEcoBabe will refund you the difference. In cases where the revised shipping expenses are more that the original shipping expenses paid by you, you will be required to pay the difference before your order is dispatched. MyEcoBabe reserves the right to cancel your order if any additional shipping expenses are not paid. In such an event, the order will not be dispatched and MyEcoBabe will refund the amount paid in respect of the original order less any reasonable costs which MyEcoBabe may incur.
 
Which countries does MyEcoBabe ship to?
MyEcoBabe currently offers shipping in Singapore. Should you require international shipping, we would be happy to provide a shipping quote for your purchase. If you have any queries on delivery, please complete and submit MyEcoBabe’s online Contact Form.

MyEcoBabe does not include any customs duties or taxes in your total bill, and is unable to advise you on the amount of duties or taxes which may be levied by the customs authority in the destination country of your order. Custom charges vary from country to country. If you require information on duties or taxes which may be imposed on your order, you should contact the customs authority in the destination country of your order. MyEcoBabe does not bear responsibility for any charges levied.
 
How long does delivery take?
MyEcoBabe aims to dispatch all orders within three (3) Singapore business days of receiving your order. Please allow a buffer for possible delivery delays during peak periods.
 
Does MyEcoBabe ship to multiple addresses?
Currently, MyEcoBabe does not accommodate same-order delivery to multiple addresses (you may only specify one delivery address per order). If you intend to purchase multiple items with a view to having them shipped to multiple addresses, you should submit a separate order for each respective delivery address.

Do I need to sign for my order?
Yes, all orders must be signed for by the order recipient at the time of delivery. MyEcoBabe’s delivery service provider will not release any packages without a signature.

Will I have to pay customs/import duties and taxes on my order?
MyEcoBabe does not include any customs duties or taxes in your total bill, and is unable to advise you on the amount of duties or taxes which may be levied by the customs authority in the destination country of your order. Custom charges vary from country to country. If you require information on duties or taxes which may be imposed on your order, you should contact the customs authority in the destination country of your order. MyEcoBabe does not bear responsibility for any charges levied.

Please note that the recipient of your order (whether you or a third party) will be liable for any duties and taxes which the customs authority in the destination country of your order may impose. MyEcoBabe’s delivery service provider may initially pay applicable duties and taxes on the recipient’s behalf, with such amounts to be reimbursed by the recipient to the delivery service provider at the time of delivery. If such reimbursement is not made, the delivery service provider may withhold the package. In the event that the recipient does not pay the duties or taxes levied by the relevant customs authority, the order may be returned to MyEcoBabe, and MyEcoBabe reserves the right to deduct from any amounts credited to the customer the applicable duties and taxes together with shipping charges on both the outbound and return shipment from the amount paid for the online order.